Responsible Gaming

Company Commitment

Usoftgaming N.V. (playhubs.net) is committed to promoting responsible gaming. Gambling should be a form of entertainment, never a way to earn money or to solve financial problems. It carries real risks, and it should always be approached with care.

Gambling is intended for adults only. Anyone who has not reached the legal gambling age in their jurisdiction must not gamble. Adults should also make sure that gambling is lawful where they live before taking part.

We encourage everyone to set a budget in advance, to gamble only with money they can afford to lose, and to treat any loss as the cost of entertainment. Gambling should never interfere with work, family life, health or financial obligations.

Warning Signs

Problem gambling can develop gradually and is not always easy to recognise. The following signs may indicate that gambling is becoming harmful:

Spending more money or more time on gambling than originally intended.
Chasing losses, that is, gambling again in an attempt to win back money that has been lost.
Borrowing money, selling possessions or neglecting bills in order to gamble.
Feeling restless, irritable or anxious when trying to cut down or stop gambling.
Lying to family or friends about the extent of one's gambling, or hiding it from them.
Neglecting work, studies or family responsibilities because of gambling, or gambling to escape stress or low mood.

If one or more of these signs apply to you, consider taking a break and seeking support as described below.

Self-Exclusion

Self-exclusion allows a person to stop gambling voluntarily by asking to be barred from gambling services. Licensed casinos offer self-exclusion to their players, either for a fixed period or indefinitely. The player can usually choose the length of the exclusion, and during that time the player cannot gamble with that operator.

National schemes are also available. In the United Kingdom, GAMSTOP (gamstop.co.uk) is the national self-exclusion register. Once a player is registered, they are blocked at all licensed operators at once, so there is no need to contact each operator separately.

Anyone considering self-exclusion should also think about removing gambling apps from their devices, using software that blocks gambling websites, and asking a trusted person for support.

Gaming Limits

Licensed casinos provide tools that help players stay in control of their gambling. Depending on the operator, these may include:

Deposit limits, which cap the amount a player can pay in over a day, a week or a month.
Loss limits, which cap the amount a player can lose over a chosen period.
Time limits, which restrict the total time spent gambling over a chosen period.
Session limits, which end a single gambling session after a set length of time.
Reality checks, which are regular reminders showing how long a player has been gambling.

Players are encouraged to set these limits before they start gambling and to review them from time to time. Limits are most effective when set while calm and kept in place, not raised in the heat of the moment.

Help & Assistance

Anyone who is concerned about their own gambling, or about that of someone close to them, can seek free and confidential support. In the United Kingdom, help is available from:

GamCare - National Gambling Helpline 0808 8020 133 (gamcare.org.uk)

General anonymous self-help groups are also available to people who wish to share their experience with others in the same situation. Speaking openly with a trusted friend, a family member or a doctor can also be a valuable first step.

If gambling is causing financial difficulty, consider seeking independent debt advice as soon as possible.

Contact Us

Responsible gaming inquiries: [email protected]